Work Order.

Work Order
Ticket No 001

Bob brown is the head of construction department. He uses his computer to for a number of work related tasks including writing assignments, recording the results and grades of students using excel tracking. Liaising with staff, students and external contacts like examining bodies, building supplies and potential customers.

Problem Description:

When Bob Brown opens Microsoft outlook he cannot see his personal folder, which is where he stored all emails. Came E-mail was not opening correctly, noticed it this morning when he was looking for his files, he then stumbled across an error box message when try to access he files.

To do:

Ask the following questions to the user:

What is the problem?
When did the problem occur?
Did you attempt to back up your files?
Did you attempt to search your email folders in Microsoft Outlook?
Did you search the recycle bin?
Did you run a file search?
Does anyone else have access to your email?
Have you downloaded or installed any new programs recently?

Possible causes:

PST files may be lost or deleted
Microsoft Outlook may be corrupt
Microsoft Outlook may need an upgrade
Computer may have a virus
Computer or Microsoft Outlook account may be compromised
Files may have been saved in the wrong place.

Solution:

Check the recycle bin for the lost PST file.
Run a search for the lost PST file.
By using the “Outlook recovery” tool, you can attempt to repair any corrupt files.
Scan the computer for any viruses/threats
Have the user (Bob Brown) Change their Microsoft Outlook password










Job Reference
Company Name:
Great Cambridge College
Company Address:
Science Park Campus, Queen Bushes Road, Cambridge, CB4 2QT
Contact Name: Bob Brown
Contact Phone No: 01223 762985

Location: Cambridgeshire
Contact Email: BluhBlue@Gmail.com
Department: IT
Job Title: Construction Manager
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